"They kept forgetting to change my catheter"

About: The Royal London Hospital

I wish there was a separate section to review the team in the gynaecology clinic . They were so fantastic . The surgery team acted with competence , professionalism and warmness.

The gynaecological nurses were wonderful at providing a listening ear . This team would get five stars .

Some of the nurses who looked after me in my stay and day care staff were better but I felt that their duties were too much for me to feel properly cared for.

I found the lack of pastoral support during a difficult time quite surprising.

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Responses

Response from The Royal London Hospital

Thank you for taking time to give us your feedback on our Gynae Team and the care you received during your stay. Your comments have been shared with all of the team as they will love to hear them.

We were sorry to read that you felt that there were times when your care was lacking. We are apologise for this and will use this information to make improvements to the care we provide where possible.

Best wishes

Barts Health NHS Trust

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