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Post natal care disgraceful

Story from nhs.uk

"Post natal care disgraceful"

About: Northumbria Specialist Emergency Care Hospital

Day staff on ward 16 couldn't be faulted however night staff disgraceful on first night following delivery awful care. hospital managers should make it clear to healthcare assistants that although an additional person is allowed to stay over they are not there to do the paid job of a healthcare professional! put out having to do their job shameful the way they went on. Cheeky and rude comments abruptness down right horrible behaviour when people are at their most vulnerable disgraceful behaviour. Formal complaints will be submitted someone needs to address the problem will never return to this maternity unit awful be prepared to be treated like dirt!

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Responses

Response from Northumbria Specialist Emergency Care Hospital 8 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 15/02/2016 at 13:02
Published on nhs.uk on 16/02/2016 at 01:31

Dear Madam,

Thanks for your review - it is extremely disappointing to read but important that we act immeditely to understand more about who this member of staff was who behaved in such a poor manner ?

It is never acceptable for any of our staff to be rude and abrupt when delivering care and I am extremely sorry if this was the case for you.

Please get in touch with me directly : annie.laverty@nhct.nhs.uk - I will share your review with the team as we always do. Whilst your contact remains anonymous I am prevented from taking any more steps to avoid this happening again in the future.

I would urge you to get in touch, or submit a formal complaint as intended, so that we can investigate and discover what went wrong.

With best wishes,

Annie

Annie Laverty - Director of Patient Experience

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