"Crisis team,Aire Court and IAPT"

About: Leeds and York Partnership NHS Foundation Trust / Adult mental health

(as the patient),

I'm in crisis, I hear voices, see things that's not there, have flashbacks, depression is getting worse, feel sick and don't want to eat.

I have a moderate a learning disability and depression.

Two weeks  ago IAPT did a assessment on me, she said the score showed that I'm really depressed, got high anxiety and a phobia. She said she was going to talk to someone and get back to me, she phoned me back and said that she is going to phone Aire court.

Aire court phoned me and it was the occupational therapy she was been childish, she said if I didn't talk about the cooking course that she would end the phone call, I told her that I didn't want to do the cooking course and that I feel like I have been pushed in to it by two occupational therapy, she wasn't helpful, she was on about phoning the police because I was in crisis, she is always on about the police, she said I should phone the crisis team or the doctor.

I phoned my doctor and she said I should phone Aire court. I phoned the IAPT back and she said that I'm not right for they servicers

The police never showed up. I phoned the crisis team and they said I shouldn't phoned them and put me though to Aire court.

The woman from Aire Court told me to get something to eat and watch tv or the internet, I told her I don't feel like eating and I can't concentrate on the tv and watch things on the internet, she said you can, she wasn't helpful and told me to phone back later and she ending the call.

I phoned my advocate, she said she will talk to Aire Court and the crisis team, The crisis team told her that some name that I don't know was my worker, she was put though put her though to Aire court, she left a massage, the occupational therapy got back to my advocate she told her that she should phone the crisis team and that the crisis team can talk to me and tell the crisis team not to put me though to Aire court.

My advocate phoned the crisis team and she was told that the duty manger has left and that someone from the crisis team will come out and see me but they had 20 people to see first.

They never came out, someone from the crisis team phoned me and said that no one will be coming out because they busy, she said to phone up later if I can't sleep and that someone might be able to come out at 3 in the morning if I'm still awake. No one came out

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Response from Clare Blackburn, PALS, Complaints & Claims Manager, Leeds and York NHS Partnership NHS Foundation Trust

Dear livingbymormonrules

I am sorry to hear that you feel you have not received appropriate care and that you have been unhappy about the support you have been given whilst in the community. This is not what we want for people who use our services.

Nevertheless, I am grateful for you bringing this to our attention.

It is difficult to respond comprehensively on this site but if you would like to discuss your concerns further then please do so. This can be arranged through the PALS service who can be contacted on 0800 0525790 or e-mail pals.lypft@nhs.net

Please accept my assurance that as a Trust, we take feedback regarding our services very seriously. It provides our organisation an opportunity for us to continually improve the care and service we provide.

Kind regards

Clare Blackburn

PALS, Complaints & Claims Manager

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