"Unpleasant experience"

About: Royal Devon & Exeter Hospital (Wonford)

I'm a 21 year old student and today I visited the clinic to have a lump investigated after having been referred by my GP.

I have never felt the need to write any sort of negative review about a place before but I have to say, I had a really unpleasant experience at the clinic today. Sadly, I do not feel as if I was treated with respect or dignity during my examination. Although the nurse was lovely, at one point the doctor was leaning against my open legs/ knee with their hand while they were talking to me - as if I was a piece of furniture.

I was shocked and upset by this.

I had to have 3 examinations in total, and one the second and third I noticed that the curtains were left partially ajar which made me feel uncomfortable. On the third examination, I was seen by a lovely consultant who was attentive and kind but I noticed that 1st doctor was peering through the curtains during my examination. Considering the uncompromising position, I felt extremely anxious.

It was a great relief to learn the lump was nothing to worry about, but I left the hospital today feeling somewhat abused.

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Responses

Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for taking the time to provide your feedback.

We are extremely sorry that you found your experience to be so upsetting and wish to assure you that it falls far below the standard of care we expect our staff to deliver.

We would be very keen to speak with you regarding your care so that we can investigate and address these matters properly in order to ensure that no other patients have the same experience.

Please contact our PALS department on 01392 402093 if you feel able to discuss these points further, and once again may we say how sorry we are for your experience on this occasion