"Excellent care"

About: Royal Preston Hospital

I spent 2 weeks in Preston Hospital and the nurses and staff were absolutely wonderful. Little angels of mercy! Nothing was too much trouble for them. They were very caring and professional. The Doctors too were very kind and were attentive and involved you in your treatment. I was rather anxious not being used to being in hospital but everyone was so kind and put me at my ease. There were some trainees and they were very special too and I am sure will go on to become lovely nurses.

My only problem was the amount of time I was in hospital. Other patients said the same. I know some were awaiting beds elsewhere but I feel my treatment could have been hurried on a little. I know this is not the fault of the staff on the ward but I think it needs addressing.

But overall a good experience.

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Response from Royal Preston Hospital

Thank you for taking the time to tell us of your experience. Whilst it was extremely pleasing to hear of the high standard of care you received, we were sorry to hear that you spent longer in hospital than was necessary. We are working to improve patient flow throughout our services in order to ensure that patients are being cared for in the right place and at the right time; please be assured that your comments will be shared with the team undertaking that work.

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