"Review re Alexander Ward of Woking community..."

As relatives we were very disappointed with the care our relative had when an inpatient of this facility.

For example this was an elderly person who was frequently left without drinks, or not supported to drink them. This would appear to us to have had consequences for his health. there were also 2 visits back to a and e due to falls, this would not necessarily be any negligence from the ward however leaving it for days in one case and hours in another would not seem best practise.

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Response from Woking Community Hospital

Thank you for taking the time to leave some feedback. At Woking community hospital we pride ourselves on the quality of care we give our patients and are very concerned to hear of your experience. We would like to thoroughly investigate your relatives case and would be grateful if you could contact the Customer Services team on 0300 303 9509 or customerservices@virgincare.co.uk

Susan Joyce

Lead for scheduled care

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