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Richmond royal is the worst place

Story from nhs.uk

"Richmond royal is the worst place"

I was under them a few years ago and they did nothing I was forced to go back under them 2 years ago and I have to say they are the worst I have ever seen they are unhelpful they never listren to want is being said the think they can tell u what to do and if u don't then they course a problem if u don't fit in to a team then they force u in one to meet the teams even if u don't have the diagnosis that they want u to have it made a complaint last year and got a letter apologise for they failure and yet they still have not changed and is still failing me in may way when asking for a discharged u get told a lot of rubbish to try to stop u for doing so I would strongly recommend that u go some where else cos they will only make ur life worst and if ur suicidal then go to the hospital please don't go there for help because they will not give u it and u will leave worst then u went in

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Responses

Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust 8 years ago
Jane Healey
Patient Experience Lead, Governance,
South West London and St George's Mental Health Trust

I investigate complaints & serious incidents and develop action plans from these to facilitate learning and improvement

Submitted on 17/02/2016 at 10:13
Published on Care Opinion at 11:06

Dear Anonymous,

my name is Jane and I am one of the Patient Experience Leads for the Trust. I am sorry to hear of your negative experience at the Richmond Royal Hospital and would like to apologise for the distress this has clearly caused you.

If you would like to make a formal complaint about your experience then you can so bu contacting the Patient Experience Team on 0203 513 6150 or by email to Complaints@swlstg-tr.nhs.uk

Once again, many apologies for the negative experience you have had and many thanks for taking the time to provide your feedback.


Kind regards

Jane
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