"Medication and care issues"

Care plan was not followed through, no consideration given to fluctuations in mental state and psychotic episodes, ongoing medication issues with staff being obstructive and making excuses as to having medication via injection. Constant and repeated delays in changing to this form of medication with no genuine reasons given for this. Lack of consistent contact with 'professionals' and very poor support given. Not listening to and responding adequately to reasonable requests for information or assistance.

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Responses

Response from Oxford House (SE Herts) Outpatients (Mhsop)

Thank you for posting your comments on NHS choices.

I was very concerned to learn that you have been experiencing problems with the service at Oxford House. I am keen that we should discover what has happened and I would be grateful if you could ring the Complaints Team on 01707 253916 or email complaints@hpft.nhs.uk so we can look into this matter further.

Alternatively, if you feel able to do so, please contact Oxford House and ask for the Team Leader who will do her best to assist you.

Mary Stephenson, Complaints and Service Experience Manager