"Rushed in By Ambulance"

About: Royal Albert Edward Infirmary

my mum was rushed in by ambulance we were waiting hours for someone to come to her the nurses were on computers and to busy talking to people finally someone came and gave her some pain killers because she could not feel her legs or stand then went about a hour later someone came and started saying she was drunk my mum had not drunk for 3 months before then tryed discharing her she was not suitable to be discharged so she said then she started shouting at her

Then she got moved later on on to mau they was horrible 2 hours to go to the toilet cause they wouldnt help her

she as only just come out after 4 weeks of being in

Do not reccomend this hospital

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting, we were sorry to learn of the experience of your mum within our Emergency Care Department and would be happy to inveistgate your concerns if you would like to contact the Patient Relations Department at Wigan Infirmary on 01942 822376.

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