"The staff were civil."

About: St George's Hospital (Tooting) (London)

(as the patient),

What I liked

The staff were civil.

What could be improved

The A&E was filthy with blood on the floor. The actual treatment area was in very bad repair. The scope the doctor used fell off the wall onto the floor as it wasn't fastened to the wall properly! The walls were pocked and the whole place was in bad repair. There was one (1) doctor on for a weekend night. Patient privacy wasn't observed.

Anything else?

I will not go to this hospital again unless I hear of major improvements. It was like visiting a hospital in a third world country.

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Responses

Response from St George's Hospital (Tooting)

Dear Sir or Madam

Thank you for taking the time to post comments about your experience at St George's Hospital and I was very sorry to learn of your concerns about the Emergency Department. The comments have been forwarded to senior nursing staff and management for this area. If you would like a personal response to your concerns please contact either the Patient Advice and Liaison Service or the Complaints and Improvements Department (links below) with further details.

http://www.stgeorges.nhs.uk/pals.asp

http://www.stgeorges.nhs.uk/docs/complaints/NHS%20Complaints%20procedure%2009.pdf

Thank you once again for your comments and we hope that if you do in fact decide to return to St George’s your experience will be much more satisfactory.

With best wishes,

Sarah Duncan

Patient Advice and Involvement Manager

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