"The medical staff were medically ..."
About: St George's Hospital (Tooting) (London) St George's Hospital (Tooting) (London) London SW17 0QT
Posted by Ian (as ),
What I liked
The medical staff were medically competent.
The physios were friendly, and sympathetic to the failings in the rest of the system.
What could be improved
Every other aspect of the experience was poor, but especially the initial appointment booking and once there the co-ordination between the three departments (fracture clinic, physiotherapy & MRI). Each department needed separate appointments, and none of which the other departments knew realistic lead times for or scheduled the care plan around.
There should be a single point of contact who takes charge of each case and co-ordinates the treatment in the different departments, rather than leaving the patient to navigate the system.
My initial fracture clinicappointment was lost, but I was sent a physico appointment before I had seen a doctor to OK the treatment. I turned up for a walk in casualty for a standby appointment, but had to go back to my GP for another referal letter, before i could be seen.
The consultant that saw me requested an MRI for the next day but the counter staff told me that was not possible. I was referred to book my own MRI scan. MRI wouldn't book my appointment while there, so i had to wait for a letter for an appointment several days latter, after my next Consultant appointment.
Basically the admin for outpatient care, especially around appointment booking and co-ordinated treatment from several departments sucks !
There is no sense of urgency or concept of trying to inconvienience patients by scheduling appointments together.
Staff don't care about the delays caused by passing issues between departments
Patients are left to navigate the various arcane admin and booking systems by themselves.
I would never choose to use this hospital again.