"Lost Referral Update"
About: East Surrey Hospital / Respiratory medicine East Surrey Hospital Respiratory medicine RH1 5RH
Posted by Very dismayed (as ),
Disappointed that despite 20 employees at the hospital having read my earlier feedback about the ‘Lost Referral’, no one has, as yet, seen fit to provide a response. Surely a reasonable expression of dissatisfaction by a patient warrants the earliest possible reply?
It is not a question of finding someone to blame, but of reviewing your systems and processes to identify what went wrong; what can be done to minimise the chance of it happening again; and to reassure the patient that they will not be disadvantaged as a consequence of your mistake.
Such a shame this does not appear to be important.