"Concerned about mental health support for my sister"

About: General practices in Lanarkshire

(as other),

My sister had an appointment with a doctor at the Health Centre.

My sister suffers from anxiety and depression and the doctor she saw kept firing questions at her. I could not believe what I was witnessing. Three times I asked the doctor to stop pointing the finger at her and to do something to help.

The doctor produced a letter that a Community Psychiatric Nurse had sent to my sister's previous doctor. This nurse said to my sister if she wanted to kill herself she could not stop her, she said that on 2 separate occasion.

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Response from Karen McCaffrey, Interim Associate Nurse Director, Mental Health Services, NHS Lanarkshire

Dear A worried sister,

Thank you for taking the time to get in touch. I’m sorry to hear of your recent experience with the doctor at your Health Centre. I know how worrying and stressful it can be trying to make sure a loved one gets the right treatment and support to mange and cope with mental health issues.

Dealing with anxiety and depression can be difficult but our service aims to provide the highest standard of person centred care.

You can find useful information and signposting to other local organisations and groups that may be able to help on the mental health website eLanarkshire www.elament.org.uk

You may also find it useful to contact our Carer Coordinators who provide support and advice for those caring for loved ones with mental health issues. You can contact them on (01698) 361100 ext 8540.

My colleagues in the Patient Affairs Department will be able advise you how you can provide feedback to the Health Centre. You can contact them on Tel No: 01698 858321.

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