"Care of my mum was excellent"

About: Queen Elizabeth Hospital / Accident and emergency Queen Elizabeth Hospital / Trauma & orthopaedics

(as a relative),

My mother had an accident at home and broke her hip. The ambulance staff were first to attend and were fantastic and took great care to make my mother comfortable before moving her to the Queen Elizabeth Hospital.

We arrived at A&E and were taken straght to a cubicle. Nurses and doctors arrived and carried out a number of tests and scans, including a CT scan. Everything was done in a VERY caring manner. Shortly afterwards, we were taken to ward 412 and the staff were waiting for our arrival. I should add that my mother is 90 and blind so needed additional care, which was given. The following morning the doctors operated and replaced moms hip. You ould not get better care. The staff are the best, you coud not wish for any better service, this hospital makes private care look shabby. EVERY member of staff showed kindness and care way above what could be exopected. The follow up care in the hospital and afterwards was again first rate, the food was of a very high standard and there was always a good choice, it would put a hotel to shame. This is what theNHS is all about, forget the horror stories, the QE is magnificent. We cannot thank the hopital staff too much, they are so special,

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Responses

Response from Nicky Beecher, Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust

Thank you for taking the time to feedback about the quality of care that your mother has received from staff in the Emergency Department and on W412 at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your mother had such a positive experience and that she was shown such kindness by the staff during what must have been a very distressing time for you both. Thank you also for your comments regarding the food, this can be challenging to get right as people have such differing tastes and preferences. The catering team have recently made a number of improvements to the menus available and will be pleased to hear this is working well.

Your feedback has been forwarded to relevant senior staff who will share it with their team members. We have also forwarded your comments to West Midlands Ambulance Service so they are aware of your kinds words.

We hope your mother is continuing to recover well at home.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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