"I did not receive any correspondence ..."

About: Queen Alexandra Hospital

(as the patient),

Anything else?

I did not receive any correspondence inviting me for a 12 week pregnancy scan despite my midwife sending a referral. In the end I managed to obtain a date by calling QA but it was for 2 days time and my partner was unable to get time off work at such short notice for this very important and emotional appointment. Furthermore, the day of the scan, I received a letter telling me it had been the day before.This letter turned out to contain the wrong date and time, and quoted the wrong telephone number. This poor administration (which differed from the excellent service I received when I finally had the scan) caused a lot of unnecessary anxiety.

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Responses

Response from Queen Alexandra Hospital

Thank you for taking the time to comment on our services, the Trust takes all feedback seriously. Please get in touch with us directly if you would like us to research your issue further by contacting our Patient and Customer Services Team on 0800 917 6039 or email PALS@porthosp.nhs.uk

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