"Renewed admiration for NHS"

About: Royal Derby Hospital

I just wanted to write to say Royal Derby Hospital has given me renewed admiration for the NHS.

Recently, I suffered a detached retina and was hurriedly referred by my optician,I was nervous and scared, not knowing what to expect, but knowing if it wasn't dealt with soon I could lose my sight.

From the moment I visited Royal Derby, I felt cared for, respected, reassured, treated with dignity and patience and was well informed about procedures every step of the way. I didn't have to wait long at any stage and felt as though staff were 'working with me'.

Although I had had never visited the site before, various wards and locations were clearly posted - navigating with only one functional eye - I appreciated the bright white lines trailed to follow to Kings and everywhere seemed bright, cheerful clean and with good facilities.

I was especially thankful of the way staff communicated clearly with one another, worked as a team and the process along the way from registration to post op care seemed 'seamless' because of this.

Every member of staff I experienced seemed warm, genuinely caring, had time for me, treated me as a person and I just felt 'well looked after'.

The surgeon's expertise and reassuring, but down to earth and no-nonsense sense of humour made me feel as though i was in excellent hands but then, as I have already said, my overall experience was one of reassurance and positive care.

Such was my positive experience here that I am considering volunteering or helping in some capacity in future.

Story from NHS Choices

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Response from Royal Derby Hospital

Thank you for taking the time to share your kind comments following your attendance at the Royal Derby Hospital which will be shared with staff from the area you attended.

As a Trust we appreciate feedback that patients provide, so that we can make changes and improve our services.

We would value the opportunity of speaking with you personally and would like to invite you to contact our Patient Advice & Liaison Service (PALS) on freephone 0800 783 7691 quoting reference number 30999.



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