"Extremly unhappy and uprofessional experince!"

About: Newham General Hospital

I had appointment on 6th of February at 10:40 am for scan on my uterus and ovaries, after scan and vaginal scan, the consultant said "policystic ovaries"

I have asked him if that is bad, or what that this mean, the only answer I have received was "google it"!!!!

I have asked him several times because he was suspicious and looked at me like something really bad is going on and keep told me to google it!!!

If you google any disease you might be shocked to find out you can eventually die from a small problem...so that made me even more anxious and stressed!

But his attitude of poor profesional was the worse ever!!!

If I will have same experience again, going to consultant and the answer is to google I will complaint to the highest authority that regulates medicals (GMC)!

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Responses

Response from Newham General Hospital

We are very sorry to read your experience following your scan. The consultant should have provided you with information and advice about your care and treatment and not advised you to look on Google. We apologise for this.

We would like to look into this incident and ask that you contact our PALS Team on 020 3594 2040 or by email: pals@bartshealth.nhs.uk to provide us with more detailed information about your visit.

Kind regards

Barts Health NHS Trust

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