"physiotherapy care"

I had my physiotherapy appointment in this clinic. Main reception and waiting are on 1st floor was very clean and well maintained. I especially liked very informative notice boards for public.

I had assessment sitting on a chair but when I was asked to lie down on the couch for assessment, the couch did not have anysheet cover or paper cover.

When I started exercises I was sweating and my sweat would have gone to another person, and I could get whatever germs on the bare couch.

Also the physiotherapist could not provide me any supportive leaflets when I asked for such leaflet if I foget the exercises he showed me.

Story from NHS Choices

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Response from Alexandra Avenue Health & Social Care Centre

We are sorry to learn about your experience.

We take such feedback seriously and would like the opportunity to discuss this with you in more detail.

Please kindly contact our Patient Advice and Liaison Service (PALS) on freephone 0800 0641120 or by e-mail at lnwh-tr.ehPALS@nhs.net.

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