"No results from breast scan"

About: East Surrey Hospital / Breast surgery

(as the patient),

I visited my GP around six weeks ago as I was worried as I had found lumps in my right breast and was very concerned that this could be something very serious. Mid January 2016 I attended the breast clinic following a referral from my GP. I saw the doctor who sent me for an ultrasound scan. I waited for two hours then had the scan. I was told to book an appointment for two weeks time to get my results. 

2 weeks later I attended my appointment, my mother had travelled for several hours to accompany me. The nurse came out and said that there was no point in me seeing the doctor as he didn’t know anything. My mother insisted we spoke to him. When we went in he said he had the ultrasound but it was not accompanied by a report from the radiologist and he was not qualified to interpret the scan. We asked if he could call someone regarding the report while we waited but were told that he would chase it up and write to me.

Over a week later as I still hadn’t heard anything I telephoned the clinic only to be told that there was still no report and so no results and they didn’t know where it was.

I have now been waiting almost a month for my results and just find this unacceptable. Can you please ensure this situation is resolved straight away? I am very unhappy with the care I have received and now have no confidence at all in the hospital.

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Responses

Response from Surrey and Sussex Healthcare NHS Trust

Dear Let Down by the Service,

I was very concerned to read about your experience and would like to apologise on behalf of the Trust. Waiting for results is an anxious time and you have not received the level of service that we aim to deliver. I have asked one of our service managers to look into your case in greater detail. For her to do this she needs some details from you, so could you please email Ellie Kinch (Eleanor.Kinch@sash.nhs.uk). I hope we are able to resolve the situation to your satisfaction.

Kind regards,

Jamie Moore

Divisional Chief Nurse, Surgical Division