"Really impressed with the care I've recevied"

About: East Surrey Hospital / Ophthalmology

(as the patient),

I have been to East Surrey 4 times over the past year with three different problems and on the whole have been really impressed wilt the efficiency, care and attention. A & E saw me in about an hour and dealt with my eye problem really efficiently and with care and compassion. The next visit was a blood test but I have to say that wasn't quite such a good experience as the phlebotomist struggled to extract blood from me. Eventually he managed on the 4th attempt! The next two appointments were in Outpatients and were extremely efficient and caring. I was also impressed with the cleanliness. I spilt a bit of coffee on the floor and wiped it up with a white tissue, the floor was spotless! In my opinion East Surrey has really pulled it socks up since my previous visit a few years ago when my experience was not good.

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear swissgirl,

It's always a pleasure to receive such positive feedback that spans a number of the services that we provide. Thank you for taking the time to share your views with us, I will ensure your comments are passed on the the departments that you mention.

With best wishes,

Cathy White

Patient Experience

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