"Consultant led unit and MLU"

About: The Princess Royal Hospital (Telford)

Thank you to the staff on the consultant led unit at PRH. One word 'amazing'! Could not do anymore if they tried! I had a variety of both fully pledged midwives and students. I have never in my life felt so well looked after and had the most amazing birth experience. I then Transferred to MLU for breastfeeding support the day after, majority of staff were lovely especially one of the 'support worker types'. However this is where my lovely story ends as i came across a lactation nurse on the night shift who could not have made me feel anymore of a failure if they tried. I was told i was wasting their time as i was struggling and was following advice given to me with my first child (this was MLU that gave me this advice two years prior and i didnt realise i would be penalised for it!)

I felt like i had to 'hide' behind my curtain all night and pushed me into a bit of a depression at such a sensative time. The following day the next shift arrived and were perfect again. It just shows how one small team can tarnish the most amazing experience of my life. I will not judge on one practitioner so well done PRH! :) would reccomend others to have their babies here!

Story from NHS Choices

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Response from The Princess Royal Hospital

Good afternoon,

Thank you for taking the time to share your experiences with us.

I am pleased to hear about your positive experience on the consultant led unit, however I am sorry for the difficulties you experienced on the MLU and from our Lactation Nurse.

If you would like us to look into this further for you, please contact our Patient Advice and Liaison Service at the Princess Royal Hospital on 01952 641222 ext 4382 and they can look into this for you.

In the meantime I will share your feedback with the Lead Midwife so she is aware of both your positive and negative experience.

Kind regards

Patient Experience Team

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