"MRI and Fracture clinic"

About: Burton Hospitals NHS Foundation Trust

My daughter had a appointment on Monday 8th Feb. I was told to ring couple of days before to make sure the MRI has been sent over to the orthopaedic clinic. I got told to ring again to chase it up which I did. I don't think it's my job to make sure that scans are sent over!

Arrived for appointment to be told by consultant that MRI not clear enough were you not contacted!

No I was not now my daughter is going to have to wait for a new MRI she is in pain and been trying to get something done till the summer. This is not acceptable to leave a child in pain and the lack of communication with each other and to patients.

I'm going to have to keep ringing to make sure my daughter is not forgotten.

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Responses

Response from Burton Hospitals NHS Foundation Trust

Dear Reviewer

We are sorry to read that you and your daughter have had a poor patient experience. The Patient Advice and Liaison Service (PALS) would like to be given the opportunity to look into your concerns. Please call the PALS office directly on 01283 593110, our service is available Monday to Friday 09:00 – 16:30 hrs.

Kind regards

PALS team