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"Excellent treatment"

About: Cheltenham General Hospital / Urology

(as the patient),

Started here when I had to have a procedure for a bladder problem. Nurses pleasant and professional. Listened carefully to what I had to say and explained in detail. The only thing I found slightly annoying was as soon as you enter the ward, a feedback form is thrust into your hand. As you can be in the ward for sometime, maybe hours, why not wait until the patient has settled in. Getting a form so early seems a might desperate.

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Responses

Response from Cheltenham General Hospital 8 years ago
Cheltenham General Hospital
Submitted on 01/03/2016 at 15:19
Published on nhs.uk on 02/03/2016 at 01:30


Hi there,

Thank you very much for this constructive feedback. We will be happy to pass your comments on to our patient experience team who co-ordinate the Friends & Family Test.

Kind regards

The team at Gloucestershire Hospitals NHS Foundation Trust

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