"I no longer live in the area serviced ..."

About: Southend Hospital

(as the patient),

What I liked

I no longer live in the area serviced by the hospital and on several occasions have tried to contact the hospital to tell them so. The switchboard passes me to a phone that doesn't stop ringing but is never answered. Because of this I have received a further appointments that I did not find out about until the appointment had passed, wasting the hospitals resources. There should be a simple way in which patients can inform the hospital that their contact details have changed and that they no longer require the services of the hospital.

What could be improved

Communications. Calls should not be passed to phones that are not answered

Story from NHS Choices

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Response from Southend Hospital

We are sorry that you have been unable to get through to change your details. We do endeavour to answer all calls and return all messages. If you require further help, please contact our Patient Advice and Liaison service on 01702 385333 who will amend your records.

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