"Thanks to AMU and ambulance service"

About: Arrowe Park Hospital / General medicine North West Ambulance Service NHS Trust / Emergency ambulance

(as a relative),

My Dad was brought in to AMU, by ambulance, who were absolutely fabulous and couldn't do enough to help my mum, he had a very nasty infection and was very confused and barely conscious. The staff couldn't do enough for him and treated him with so much dignity and respect. They were very quick in getting him assessed and giving him antibiotics and fluids, they also explained everything they were doing and were so thorough in their checks. We cannot thank them enough for helping us and my Dad in what was a very emotional and scary situation. We thank you all with all our hearts.

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Response from Deborah Gallagher, Patient Experience Support Officer, Patient Experience, North West Ambulance Service

picture of Deborah Gallagher

Thank you for taking the time to share your experience of using North West Ambulance Service with us and for the kind words about our service, We were very pleased to hear of the excellent care and treatment that was provided to your Dad by our staff and that this continued when you reached the hospital. It was also very pleasing to hear how they looked after your Mum and helped to reassure her at such a frightening time.

We hope that your Dad is now on the road to recovery and would like to wish him all the best for the future.

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Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are delighted to learn how staff were able to look after your father so well and also to read about the help provided to your mother. We are proud of the care and service provided by our staff.

Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our AMU.

If we can be of further assistance in any way, please do not hesitate to contact the Patient Relations Team on freephone 0800 432 0251, email wih-tr.Patientrelations@nhs.net or in writing to Patient Relations Team, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE.

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