"Cardiology investigations outpatient"

About: Salford Royal

I went for ECG this am and I was not impressed with the treatment I have received. Bad points:

- radiographer and support worker were chatting about private matters, nothing to do with my treatment- total lack of professionalism

-the only time I was addressed was to be given instructions (undress, lie down, don't move)

- the radiographer did not introduced them-self to me nor made any attempt to make me feel at ease or explain what she is going to do

- I was not asked whether I know what the procedure involves or whether I give consent

- not once during the ECG I was asked whether I am comfortable or have I got any questions.

Considering that Salford Royal praise themselves to be personal and professional I certainly did not experience that. On a positive note the hospital is clean, always a bonus!

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Responses

Response from Salford Royal

Firstly we would like to apologise that this has been your experience within our service. We am very disappointed to hear that you have had such a negative experience and that you have been made to feel this way.

To allow us to investigate this further, can I ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 206 2003 or email them directly on pals@srft.nhs.uk with further details.

Kind Regards

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