"Excellent care"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

I would like to thank the staff in the ultrasound scanning department.

I was made to feel at ease as soon as I was greeted at reception.

The person that took me to the changing rooms was very polite and informative and kind.

The ultrasound technician shook my hand and made me feel very comfortable calling me by my Christian name and told me that they would be working behind me but if I wanted them to come round to the front to explain anything they would.

I can't praise them enough, bedside manner goes a long way and they both excelled in it.

I hope you pass my comments onto them.

Story from NHS Choices

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Response from Queen Elizabeth I I Hospital

Thanks for the feedback, which have just sent across to the ultrasound team at the New QEII via our radiology colleagues.

Out of interest, given the highly positive nature of your comments, we'd love to understand what we need to address to gain those extra two stars - if you wish to let us know, just email us at generalenquiries.enh-tr@nhs.net. Looking forward to hearing from you....

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