"What is with Dermatology"

About: Addenbrooke's Hospital

The dermatology department is incredibly poor - they try to fob you off and do not follow correct procedure in deciding on appropriate treatments. the specialists lack any bedside manner, understanding or professionalism they should assess treatment not only based on symptoms but impact on quality of life, the specialist we saw did not and made an inaccurate review. They make you feel guilty for trying to get help.

Story from NHS Choices

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Responses

Response from Addenbrooke's Hospital

Thank you for your views on the care provided in the dermatology department.

I am very sorry to hear that your expectations were not met and that you did not consider that the staff provided good treatment.

We would be pleased to look into this matter further for you if you be able to provide some further details: please contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email pals@addenbrookes.nhs.uk.

All patient feedback is used constructively to help us try to improve our services, and so we are grateful to you for taking the time to let us know about your poor experience.

Complaints and PALS Manager

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