"Concerns about Medical Response Bromley"
About: Bromley Healthcare / Medical response team Bromley Healthcare Medical response team Hayes BR2 7EH
Posted by Disgruntled daughter (as ),
I called my GP at 1pm as my 84 year old father had been falling, was quite unsteady on his feet and had double vision. As I had missed the home visits for that day she referred him to the Bromley Medical Response team to be assessed. At 4pm I received a call from an administrator saying the service was busy so he would not been seen until after 6. 30pm. At 7. 30 pm I received a call from a doctor asking if he still needed a visit. When I said yes she said she would be there within the hour. By 10pm no one had arrived and I had received no updates. As my father was by this time exhausted I helped him to bed. I also went to bed as I had no number to ring to find out if anyone was going to come and did not know the title of the service to look it up. At 11pm I was awoken by a phone call from someone saying he was outside my house but it was in darkness. My father was asleep and as he had had a very stressful day I decided not to wake him and informed the person on the phone that I would contact my GP the following morning.
I work in healthcare and feel that ED attendance is to be avoided in all but true emergencies. I am therefore disgusted by the service I had from Medical Response and if this is common practice feel it contributes to the inappropriate ED attendances and needs to be reviewed.