"Waiting times"

About: Royal Stoke University Hospital

I have always been a massive advocate for "our" hospital and having attended many appointments for either myself or with family, I've never had a bad experience. Unfortunately I am very upset/disappointed with the current surgery waiting time. Having seen a consultant in Oct 2015 I was put on a surgery list for a major operation. I was told the wait would be anything up to 18 weeks. Having still not received an appointment I called the appropriate waiting list office to be told the earliest possible appointment would be the end of April 2016. It was explained that this still wasn't a definite and could indeed be later. That will be 6+ months! I have not been offered to have my surgery at any other hospital which may have shorter lists or been communicated with in any way for any alternatives.

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Responses

Response from University Hospitals of North Midlands

Dear 'Anonymous'

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes