"Care of my brother was disgusting"

My brother was admitted to DP last year and discharged after a few days and told he could 'come back anytime'.

His discharge note is not signed by him, nor a senior doctor.

My brother is displaying signs of mental health issues.

Since then, we have taken him back, at his own request to get help.

My brother talks to himself and sees things that are not there and displays OCD behaviour.

On this occasion, the doctor asked him what he was there for, when he said help, the doctor asked, what kind of help - my brother could not answer him and so they said there was nothing they could do.

They said he was engaging with others, demonstrated by the fact that he was talking to himself and therefore was ok and they would review him in six months.

This was not communicated to his GP and no further appointment was made until the family requested it.

Things became much worse recently and he was removed from my mother's house by the police.

The police requested a mental health assessment and the team at DP refused to see him because he had a subsequent appointment.

My brother has been talking about seeing things, about prison officers and paedophiles and has become increasingly aggressive.

When my mother went into DP to update them with this information, they told her that if he hurt himself or somebody else, that they would not be accountable as it could not have been predicted.

The fact that my mother has made you aware this could be an issue should be setting alarm bells ringing, instead, as long as DP are not seen to be negligent, they do not appear to have any concern over this situation.

Our family are worried sick about the worsening state of my brother and hope beyond hope that somebody in the system can do something to help him.

We are tired of being fobbed off.

Story from NHS Choices

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Responses

Response from Dorothy Pattison Hospital

Thank you for your feedback. We are sorry to hear of your concerns. Our aim is to provide the best possible care and treatment for service users and to help us do that we welcome feedback from you, your family and carers. If you would like to discuss the issues raised further, please contact The Service Experience Desk (SED) which is the central point of contact for all concerns and enquiries, whether these are formal or informal complaints, compliments or suggestions. You can contact SED on 0300 555 0535 or email SED@dwmh.nhs.uk

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