"Excellent service from urgent care walk in centre"

About: Darlington Memorial Hospital

My wife attended the urgent care walk-in centre after being referred there by NHS 111 due to extreme back pain.

She had booked an appointment through 111 and was seen on the dot of the arranged appointment.

The doctor was efficient, polite, and good humoured despite having already been on a long shift and there being a full waiting room.

Couldn't really have asked for anything more.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent experience at the Urgent Care Centre at Darlington Memorial Hospital

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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