"Nothing. Today went for my 20 ..."

About: University Hospital Of North Durham

(as the patient),

What I liked


Today went for my 20 week scan

Was not told sex of baby as i had not asked at beginning of the scan was told she did not look if not asked at the beginning but refused to have another look to see if anything could be seen was spoken to in a very unfriendly, offhand and dismissive manner. Was also told i could have no more than two photos although as i pay for these and at my twelve week scan i got twelve with no bother i cannot understand the problem.

What could be improved

Having a better attitude when talking to patients not being so offhand and dissmissive

Anything else?

Attitude of the sonographer totally spoilt what should of been a special day to me

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774