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Excellent Switchboard

Story from nhs.uk

"Excellent Switchboard"

About: Homerton Healthcare NHS Foundation Trust

It is so encouraging to be able to call a hospital and get such a quick response! A real person answering phones!

No mechanical voices droning on about "www dot" or "choose from the menu-6 options"....I was put straight through to Intensive Care.....and able to speak to the nurse who was caring for my relative-so"Well Done" Homerton Hospital for keeping it simple and quick!

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Responses

Response from Homerton Healthcare NHS Foundation Trust 8 years ago
Homerton Healthcare NHS Foundation Trust

Submitted on 19/02/2016 at 08:34
Published on nhs.uk on 20/02/2016 at 01:35

Thank you very much for telling us about the very good and quick response you had from our switchboard and from ITU.

We have passed your feedback onto the switchboard team and to ITU.

If you have any further feedback, comment or query you can contact our Patient Advice and Liaison Service (PALS) on tel. 020 8510 7315, or text 07584445400, or email PALS.Service@homerton.nhs.uk

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