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My mother's care

Posted By Balbina

"My mother's care"

About: Tolworth Hospital

(as a relative),

Throughout the years that my mother has been under the care of Mr Clemenson for her Alzheimers at Tolworth Hospital, we have experienced nothing but professionalism, gentle care and utmost respect.

My mum always enjoys visiting and from my perspective, his explanations and advice are always very clear and reasonable. Although we understand and accept the reasons for her to be discharged, we do feel sad we will no longer have his positive support.

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Responses

Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust 8 years ago
Jane Healey
Patient Experience Lead, Governance,
South West London and St George's Mental Health Trust

I investigate complaints & serious incidents and develop action plans from these to facilitate learning and improvement

Submitted on 17/02/2016 at 10:07
Published on Care Opinion at 10:33

Dear Balbina, my name is Jane and I am one of the Patient Experience Leads for the Trust. Many thanks for taking the time to share your thoughts about our service and for the kind words about Mr Clemenson. I will ensure your feedback is shared with Mr Clemenson and staff from the team as it is always a pleasure to hear such positive words.

I am sorry to hear that you and your mother have been discharged from the service and I hope you will be able to access alternate support which you will find helpful.

Kind regards


Jane
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