"Very Little"

About: Colchester General Hospital

(as a relative),

What I liked

Very Little

What could be improved

Listening skills and acting on information given. My father was brought into the hospital as he was unable to look after himself - he has terminal cancer and is 86 years old - he is very frail and confused. My mother had a stroke and was his main carer even though disabled - thats why he was brought.

No one bothered to check his medication even though I had listed everything on a sheet and enclosed all the medication.

the Wivenhoe Ward staff did not bother to contact me or find out what was wrong with him - he was left sitting in a chair - cold and confused and in pain - 2 paracetemol were given to him in 22 hours - no morphine - no nothing - its absolute disgrace. They tried saying he did not have any medication with him - I showed them the bag it was in next to his bed. The man in the bed opposite him phoned me to say he was very concerned about my dad and I should contact the ward as a matter of urgency. He had been up all night wandering around, packing and then unpacking and shaking. No one helped him. When I complained I got a call from a social worker on Sunday afternoon - saying the hospital did not know why he was there - I was so upset for my father. He was then moved down to Great Bentley ward - this is a holding ward only and he has received little care. Left in dirty pyjamas all day with no covers - unable to eat - he needs help with a soft diet - utterley confused and lonely with no empathy from the staff. Yesterday I arrived to find the tumour on his neck weaping a fluid - I had to ask 3 times from 4pm for someone to look at it - eventually a nurse looked at it at 5pm - took a swop but said it was too late in the day to get a Dr - they finished at 5pm. Wivenhoe ward promised to to a section 2 assessment form for my Dad on Friday, Bentley ward promised to do this on Monday eve, Yesterday it was still not done - asked why - we are short staffed - On Monday had 2 nurses and 1 auxillary for a 28 bed section!

Anything else?

They call it the caring profession - what an absolute joke - they could not care less - there is no empathy with elderley, frail and sick people, no compassion and certainly no caring. I hope to god I die before I end up in a hospital as grim as this - it feels like a workhouse!

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Responses

Response from Colchester General Hospital

I am very sorry to read of the poor patient experience you had. I have discussed your comments with Julie Firth, Director of Nursing & Patient Experience, and she would urge you to contact her either by phone (01206 742842) or by email info@colchesterhospital.nhs.uk

At the Trust we have matrons on duty 24 hours per day. If you have a concern about nursing care received or are concerned about what you should do after being in hospital please contact one of the matrons by visiting our website:

http://www.colchesterhospital.nhs.uk/matron_structure.shtml

We have a Patient Advice & Liaison Service (PALS), viewable here:

http://www.colchesterhospital.nhs.uk/pals.shtml

Alternatively, we have complaints process which is outlined here:

http://www.colchesterhospital.nhs.uk/complaints.shtml

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Paul Searle, Head of Communications

Colchester Hospital University NHS Foundation Trust

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Colchester General Hospital | Trust HQ | Turner Road | Colchester | Essex | CO4 5JL

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tel: 01206 742348 | email: paul.searle@colchesterhospital.nhs.uk

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