"Problems caused by OOH doctor"
About: Hairmyres Hospital / Emergency department Hairmyres Hospital Emergency department G75 8RG Lanarkshire Community Services / GP Out of Hours service Lanarkshire Community Services GP Out of Hours service NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB
Posted by madmo (as ),
My Aunt has dementia and had fallen and banged her head last week. She was taken to Hairmyres Hospital where she was checked out given a chest xray. Bloods and a urine test all came back fine.
At the weekend she took a wee turn and an out of hours doctor was phoned for her. He came to see her did not examine her, take blood pressure or anything and stated that she needed to go to hospital.
NHS 24 was called at 5.30 pm and an ambulance ordered. After 6 hours of waiting and a few phone calls later to NHS 24, only to be told there were no ambulances!
I took her to A&E at Hairmyres myself, by this time it was 11.40 am only to be told we had been referred to Monklands but they would see her anyway. She had to stay in overnight but there were no beds.
So I left my 82 years old Aunt, who has Parkinson's and dementia, in an unfamiliar place, sleeping in A&E, because the hospital was full. All this because an OOH doctor did not look at herproperly.
I picked her up today every distressed about the whole thing. If the NHS are going to employ OOH doctors can they please ensure that they are doing their job properly, and probably getting paid a good fee for it, and not passing the buck on to the hospitals. I feel the last 24 hours has been such a waste of everyone's time.
I must stress that the A&E staff at Hairmyers were excellent, very understanding ans compassionate, even they were shocked at how long we had to wait for the ambulance not showing up and the fact he had referred her to hospital in the first place.