"Appointment problems with Falls Clinic Dounby"
About: NHS Orkney NHS Orkney
Posted by Alfietrixie (as ),
My husband was made an appointment to visit the falls Clinic in Jan, but this was cancelled by telephone 10 minutes on the day, due to staff illnesses. The following week, my husband received a call from Smiddybrae Falls Clinic at Dounby to make another appointment for today.
Later that day, due to my husbands dementia, I also called the Smiddybrae Hospital at Dounby to confirm the appointment for today, 1.30 pm, and was told that my husband had told me correctly of today's appointment. After getting the early boat this morning, and getting to the appointment at 1.30 pm we were informed that there was no such appointment made.
We may be elderly, but we are not yet senile, and in 2 conversations we were given today's time and date. It's not fair on a man in his 80s to get him out to the clinic on false pretences. Please look into this for me and let me know your ideas. Thank you.