"Please look again at the systems between GP, 111 and A&E"
Posted by rob86 (as ),
Despite going thru proper channels, i.e. 111 (no chance of getting GP appointment on a Friday, and I was experiencing dizziness and passing blood from my rear end), when I saw chap in hospital he was very terse with me saying that I should be at my doctors. He just took my blood pressure and temperature and told me to see my doctor.
After my protestations that I had little or no hope of getting in to see him before the weekend, he did, and I say this to his credit, make an appointment with me for that very afternoon (I guess it carries more weight at my surgery when a hospital calls).
I must admit to being made to feel like I was wasting their time, not too nice with my medical history and being in my 70s. I do not wish to make a fuss about this, as I know NHS staff are so hard pressed and I am sure the response I got was (and I know from previous experience) not typical.
What I would ask is a re-look at the whole 111 vs A&E vs GP situation. I feel that it is not working. The chap in A&E said "that lot (111) would send you here if you cut your finger", trouble is, I think he's correct and it must be very frustrating when the hospital staff are working so hard to give us the normally excellent service we are blessed to have.
I would like to add that I would NOT have made the adverse comments I have, had I not just been asked to and also to take this opportunity to thank those members of hospital staff (the vast majority) who dedicate themselves to our care.