"Excellent service from liaison nurse"

About: Russells Hall Hospital / General surgery

(as a relative),

My sister has a severe learning disability and is unable to communicate her needs and emotions clearly. She gets very anxious when anything is happening to her that she is unsure of. Over the past eight months I have accompanied her to several appointments at both Corbett and Russells Hall Hospital including two proceedures requiring a general anaesthetic.

On one of the first visits I was met by the LD Liaison Nurse, Jacqueline, who has since met me at the hospital on most visits. She immediately took charge and made sure all my sister's needs were met and enabled me to be with my sister when she was anaesthetised and as soon as she woke up. Jacqueline also arranged for my sister to have a bed on a ward for the day so that I could stay with her at all times.

I can not praise Jacqueline highly enough for the service she provides. She certainly made my sister's experiences less traumatic which in turn made it a lot easier for me.

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Responses

Response from Russells Hall Hospital

Thank you for taking the time to give us such positive feedback about our Learning Disability Liaison Nurse Jacqueline.

We know how worrying it can be when bringing a family member into hospital and so it is reassuring to know that Jacqueline has kept you informed and helped you and your sister to feel at ease during your visits.

We pride ourselves on offering our patients the highest standards of care and so we are always pleased to receive such kind comments from patients and their families.

We have passed on your comments to Jacqueline who was thrilled to receive such positive feedback.

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Response from Jackie Dietrich, Communications Manager, Communications and Patient Experience, The Dudley Group NHS Foundation Trust

Thank you for taking the time to give us such positive feedback about our Learning Disability Liaison Nurse Jacqueline.

We know how worrying it can be when bringing a family member into hospital and so it is reassuring to know that Jacqueline has kept you informed and helped you and your sister to feel at ease during your visits.

We pride ourselves on offering our patients the highest standards of care and so we are always pleased to receive such kind comments from patients and their families.

We have passed on your comments to Jacqueline who was thrilled to receive such positive feedback.

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