"Transport ambulance arrived too late"
About: Scottish Ambulance Service / Patient Transport Service Scottish Ambulance Service Patient Transport Service EH12 9EB
Posted by Red354 (as ),
I was supposed to be picked up this morning for a 10: 00 appointment in Glasgow, ready and waiting from 8: 30. As it got later and later I called the hospital and cancelled the appointment knowing that even if the transport ambulance arrived I would not make it there on time.
At 10: 20 the driver arrived, I explained I no longer needed the transport as I had cancelled the appointment. The driver said he had called the office to let them know he was running late so that the office could let patients know. He was told the office has called me, spoken to me and let me know the driver was delayed – I did not receive the call. The driver, clearly exasperated, showed me all the pickups that had been listed for him – there was no way he could have got me to Glasgow in time for my appointment, this was not well planned.
I did try to call the 0300 number for the ambulance transport service but could not get through, there was a suggestion that the number has been withdrawn.