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Endocrine Surgery the doctor and Team

Story from nhs.uk

"Endocrine Surgery the doctor and Team"

About: Northampton General Hospital (Acute)

I would like to say thank you to the doctor and team for their work they did on me on the 25th of January 2016 to remove my left lobe of thyroid. I am very grateful for the doctor's honesty and openess and allowance the doctor gives for a patient to make a decision that is well informed. As an NHS worker myself, I am aware of the pressures out there but the doctor makes it effortless. Right through from first consultation to my surgery, I was always well informed and well respected.

Thank you.

Thank you to the nurses on Head and Neck ward who looked after me post surgery. All I can remind them is to introduce themselves as most of them seemed to foget. The healthcare assistant was lovely and made everything much easier. Some I had to ask for their names. It makes a difference when they do.

I am sure they will agree too.

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Responses

Response from Northampton General Hospital (Acute) 8 years ago
Northampton General Hospital (Acute)

Submitted on 03/03/2016 at 15:51
Published on nhs.uk on 04/03/2016 at 01:32

Thank you for taking the time to write to us about your experience. It is great to hear that overall your experience of the hospital was positive. We take on board your comment regarding staff introducing themselves and will remind staff of the importance to ensure they do this at all times. We completely support your view that this makes a great difference to patients. Kind regards.

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