"My friends experience on Sandbsnks Ward"

About: Poole General Hospital

My friend has end stage Cancer that has spread throughout his entire body. Due to brain metastases, he has lost his balance and keeps falling at home. Very recently he has sadly less control over his bowels and bladder.

My friend was admitted to Sandbanks Ward after falling several times s day at home. His home needs to be modified before he can return home. This may take several more days. He is desperately unhappy on Sandbsnks ward. A couple of days ago when we visited, he was sat in wet night clothes. His blanket was soaked through. Yesterday he phoned me in distress because he had soiled himself after the nursing staff had said they were too busy to attend to his toilet needs when he requested it. He says that the nursing staff regularly tell him they are too busy to attend to his needs. He feels quite anxious about pressing his bell for attention. He has not had compassionate or caring nursing staff. He feels like a hopeless nuisance and is ready to give up.

The MacMillan nurses have stated that my friend would benefit from more open visiting. When I mentioned this I was told that I would have to take him to the day room if I visited out of normal visiting hours. This is not practical as he can not sit safely in an ordinary chair or wheel chair. He is at a stage where he regularly sleeps in his bed. He is so near the end of his life. All he wants is for me to sit quietly and hold his hand. It is such a hostile ward.he is desperate to get out of there. He doesn't meet the criteria for a hospice for some reason. It breaks my heart to see him in this environment.

Story from NHS Choices

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Response from Poole General Hospital

We were very distressed to hear your perceptions of your friend’s experience on Sandbanks Ward.

If you would like to contact the Patient Advice and Liaison Service at Poole Hospital at PALS@poole.nhs.uk or by phone on 01202 448499, we will be able to discuss your concerns and hopefully address them.

In the meantime, we have made the Matron for Oncology Services aware of your concerns.

She will investigate them but this will be difficult without knowing the individual’s details.

Please do contact us so we can help.

PALS Department, Poole Hospital NHS Foundation Trust

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