About: North Tyneside General Hospital North Tyneside General Hospital North Shields NE29 8NH
What I liked
What could be improved
In the gynocology department there was utter confusion about my daughter's appointment for an ultrasound scan. She had been given an appointment a month after the request and came back from Manchester for it. The counter staff said she has come 4 days early. She had received a letter for this day and no other. They said it was n't in their system. A call to the consultant's secretary resulted in an admission that she had been offered an appointment but the schedule was full. They reluctantly squeezed her in for an ultrasound without her medical file. This meant the ultrasound nurse admitting she didn't know what to look for. After a 300 mile return journey and £60 plus costs this is unacceptable. She may have to do it all again and we can only hope there isn't a problem there!
A better organised service and frontline staff who are the patient's best friend, not the enemy!