This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Complain, it does no good !

Story from nhs.uk

"Complain, it does no good !"

About: University Hospitals Of Leicester NHS Trust

I left a negative review on 8th November 2015 regarding my daughters treatment by the ENT Department at the LRI.

I received a reply on 10th November 2015 asking me to forward certain details to the General Manager at Leicester Hospitals for investigation and I did this on 13th November 2015. Nothing heard since, not even an acknowledgement. I emailed the same person again on 20th November 2015, another week on and nothing.

The powers that be in Leicester Hospitals look to make all the right noises but that's all it seems. Who do we really have to complain to if anything is to be put right ?

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from University Hospitals Of Leicester NHS Trust 8 years ago
University Hospitals Of Leicester NHS Trust

Submitted on 02/12/2015 at 13:05
Published on nhs.uk on 07/02/2016 at 11:07

Dear Mr Farmer,

We are sorry to hear about the delay in response. The General Manager has replied by email to your concerns on Monday 30.11.15 and we hope that you have received this. If you have not then please contact communications@uhl-tr.nhs.uk and we can pass on the message to you.

Kind regards,

Communications Team

Leicester’s Hospitals

Opinions
Next Response j
Previous Response k