"eye casualty"

About: Leicester Royal Infirmary

I was sent to eye casualty by my GP and found the service to be great. I was impressed by the friendliness of the staff and efficient system of being given a number and waiting to check in so you could gauge where you were in the queue. I was happy to wait 2 hours and grateful to be seen. The care I received was excellent. The doctors were professional and efficient and were able to diagnose the problem quickly and then took time to explain what the implications of this were. I was so grateful for their skill and expertise which probably saved me my sight and they were amazing. They also took time on my return a few days later to answer my questions with patience and were kind and compassionate.

I cannot rate this department highly enough , they do excellent work.

A small suggestion would be to have some information leaflets on various conditions and further reading , it is a lot to take in when you are diagnosed with a condition you have never even heard of. Also my follow up appointment seems to have not been made but hopefully in the process of being done now after chasing!

We are so lucky to have these skilled practitioners there for us and I left the department full of gratitude and pride in the amazing service the NHS can provide.

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Responses

Response from Communications Officer, University Hospitals of Leicester NHS Trust

Dear Sarah,

We are really sorry that we haven’t responded to your comment. We did not receive a notification from Patient Opinion to let us know about your posting, however we would like to thank you for the review you left 'eye casualty' at Leicester Royal Infirmary. Kind regards,

Communications team,

Leicester’s Hospitals