"Ward 30"

About: Leicester Royal Infirmary

If this is One Chance to Get it Right for End of Life Care then my dear dad is already in hell. I am so shocked that this poor level of care exists in a hospital in the UK.

His named nurse shows no compassion, no care and no respect for his dignity. He is in reality abandoned in his bed in a ward where his nurse when asked to give assistance shreiks I am too busy. To wait for 3 hours to have his oxygen connected is unacceptable and one wonders what priorities the nurse works by, to be denied oxygen when one is struggling to breath is abuse beyond imagination.

When questioned why his IV line and cannula were lying on the floor under his bed nurse hell flew into a rage and frightened me and my dad they then proceeded to speak only in another language to another comrade in arms.

My fathers needs a place of safety urgently where he can be nursed with compassion, dignity and respect, we are genuinely concerned for his wellbeing .may God protect him and keep him safe.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Dear Reviewer

We are very sorry to read your comments. Your father's experience sounds terrible and is absolutely not the level of care we aim to provide.

Our end of life care team have worked really hard to improve the standards of palliative care at Leicester's Hospitals, so will be very concerned by your father's treatment.

We would very much like to investiate your father's poor experience further. Please email communications@uhl-tr.nhs.uk, outlining your concerns, along with the name of your father, his date of birth, address and the name of his consultant (if you know it).

Thank you bringing this to our attention. Again we are truly sorry. Our thoughts are with you both.


Communications Team

Leicester's Hospitals

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