"Had an appointment booked in a couple of weeks..."

About: Leicester Royal Infirmary

Had an appointment booked in a couple of weeks before said date. Had a phone call at 10:25am to cancel appointment at 11:15am because doctor was on annual leave, by which time I was already on my way to Leicester, so was wasted journey. Would have been better to have been told a little bit earlier. Had a letter come through to book an appointment but I can't make it keep trying to ring up to cancel it, but none of the telephone numbers seem to get through to anybody so this appointment slot will probably just get missed as I can't get through to anyone to cancel!

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Response from Leicester Royal Infirmary

Dear Reviewer

This sounds incredibly frustrating. You certainly should have been informed sooner – we’re really sorry about that.

As for your new appointment, if you haven’t yet managed to rearrange your appointment please email communications@uhl-tr.nhs.uk, outlining your query – along with your name, date of birth, and address – and we’ll ensure the Ophthalmology team get your appointment sorted.


Communication Team

Leicester’s Hospitals

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