"follow up from 26 Jan review...still no..."

About: Conquest Hospital

The next phase was a MRI scan prompted by the colonoscopy.

Pretty quick only 10 days after colonscopy.

Wouldn't want to have one for fun but started on time......minor whinge...earphones broken.

Next very impressive rapid step an appointment with consultant 5 days later.

also on time....well presented clear information on diagnosis (pretty good news) & on next steps.

The reason for not giving 5 stars all through is the lack of clarity (within limits) of when and what next steps will be....so an element of worry arose. Not unsympathetic; understand the constraints in a complex system but if you were able to say the hospital will contact within 3 weeks ie underpromise and then overperform as magnificently as you have done, it would have been a full 5 star impressiveexperience.

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Responses

Response from Conquest Hospital

Thank you once again for providing more feedback about your experiences of Gastrointestinal and Liver Services at the Conquest hospital.

We appreciate and value all the feedback we receive. We use this information to make sure we're doing everything we can, to make our patients experiences the best they can be.

Please be assured your constructive feedback will be shared with staff to consider and act upon.

It's really kind of you to take the time to post on NHS choices and let us know your views. The staff concerned will be pleased to read your posting.

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