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Bad followed by good service after complaining.

Story from nhs.uk

"Bad followed by good service after complaining."

About: Leighton Hospital

Received service as bad as it gets last year but after complaining, this time round Leighton shone with no complaints. Staff in MRI looking after a phobic patient were in fact excellent.

What an awful shame a patient had to suffer the stress he did last year and again earlier this year before things could be put right because of lazy staff.

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Responses

Response from Leighton Hospital 8 years ago
Leighton Hospital

Submitted on 16/02/2016 at 09:58
Published on nhs.uk on 17/02/2016 at 01:31

Thank you for your comments. We are constantly looking to improve our services at Leighton and take all feedback seriously. I am pleased to see that our efforts are recognised and that you are very satisfied with your recent visit. I hope that, if you have to visit again, your experience will be equally as good.

Best wishes

David Stokes

Service Manager

Medical Imaging Department

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